Support
Most Grid it issues are common and easy to fix. Reach out to us if your having any problems.
If you did not receive the download link after check out, you can click HERE
A blank interface after installation maybe a result of your Windows setting. Try the alternative download method. For example, if you have already installed Windows Installer (Exe) please try Windows Zip folder HERE
If you are trying to follow the manual installation, and your CEP folder is missing, you can learn how to create your CEP folder HERE
This issue can mainly happen on Windows for manual installation. Please double click the 'com.gridit' folder, and make sure there is not a duplicate 'com.gridit' folder inside. If you have done so, and still not able to locate the extension, please reach out to us via the Support Form
The emails we sent on 7th November and 17th November, may have went to your junk, so please have a look. If you still haven’t received it, contact us via the Support Form with the following:
1) Email address used to make the purchase
2) Date of purchase
3) Image of receipt sent to your email after purchase
If your seeing the message during checkout: "We regret that your order could not be accepted. We value your business..." this means your checkout was blocked for automatic risk analysis from FastSprings system.
Please reach out to FastSprings directly to 'whitelist' your email address. You can also reattempt the transaction within a few days.
support@fastspring.com
We understand how important this feature is for our customers, and this is something we have considered and currently working towards. We believe that this change will make our products more accessible globally, and will implement this in the near future. Please follow our instagram page to stay tuned.
FOLLOW & JOIN BROADCAST CHANNEL
If you have pre-ordered but you are seeing 'free trial' at check out, please ignore this as Grid it™ offers a 7 day free trial to all users before using the extension.
After your trial, you should receive an email with your license key. You can then enter it in the extension in the License Key prompt. If you cant see the License Key prompt, re-install the extension. If you still don’t see the prompt, please contact us via the Support Form.
If you pre-ordered an hadn’t received your license key, contact us via Support Form, and include the email address used to sign-up.
This can sometimes happen if you accidentally entered your email address incorrectly. Please reach out to us via the Support Form
We currently only allow one device per user, to access the extension. However, in the very near future, this will change.
If you wish to use your license key on another device or encounter any difficulties with your current system, please reach out to us via the Support Form
This error indicates you have already used your license key. Currently, our policy permits only one license key per user. This policy may change in the future. If you wish to use your license key on another device or encounter any difficulties with your current system, please reach out to us via the Support Form
If your on Mac, watch this tutorial on how to install the extension. Apple have doubled down on security making it harder to install than Windows. Or you can view the instructions by CLICKING HERE
If your on Windows, watch this tutorial on how to install the extension. Or you can view the instructions by CLICKING HERE
Watch this introduction on how to use Logo Grid Generator
To discover errors in your logos, the best feature to do this is 'Gridlines'. Watch this tutorial and discover the utility for this feature.
You can simply change the colours on your grids by selecting the 'Target' button in the layers panel. Watch this tutorial to learn more.
Watch this tutorial on how to simply change the anchors and handle sizes for your grids
Watch this introduction on how to use Logo Grid Generator
You can cancel your membership by accessing your 'Manage orders' in the first email we sent. Alternitvely, you can simply click HERE.
